Libraries hit by 'closures and abuse of staff'
Cumberland CouncilFrequent unplanned closures, abuse of staff and budget fears are among the challenges being faced by libraries, according to a new report.
Cumberland Council published a Strategic Needs Assessment of its 15 libraries and operations linked to them as part of work to determine how to "futureproof" the service.
The Labour-led authority said "no significant changes" had yet been decided and a list of possible solutions to address concerns was being drawn up.
The document pulled together responses from 1,500 library members, non-members, community groups and staff. A self-assessment by the library service said resources were "often spread too thin".
"Libraries are frequently having unplanned closures due to lack of staff to maintain the service offer, negatively affecting customers' experience," the document said.
Despite aspirations to expand services, budget "restrictions and reductions" were also a problem.
'Unsafe situations'
Libraries previously manned by one member of staff now needed extra resources due to safety concerns, the report said.
It added: "A more recent concern arising is an increase in incidents occurring in libraries putting staff in unsafe and challenging situations resulting from members of the public being either abusive or presenting challenging mental health issues."
The report said Cumberland's libraries "must evolve to become dynamic, inclusive hubs that meet diverse community needs", including provision of a stronger digital offering and expansion of health and wellbeing support.
The consultation also highlighted praise for library staff's knowledge and professionalism, along with a desire to see investment in buildings and facilities.
Councillor Anne Quilter, executive member for vibrant and healthy places, said any proposals for "significant change" would be subject to consultation.
The council said it did not have a firm timescale for any changes to be brought in.
