'I'm from Northern Ireland - Luton isn't unsafe'

News imageMartin Heath/BBC Karl Brown wearing glasses and a dark button-up shirt stands with arms folded behind a bar or music venue counter. Behind the person is a large noticeboard densely covered with gig posters, flyers, stickers, postcards and notes, illuminated by warm string lights. Two large industrial-style hanging lamps dominate the top of the scene. Bottles of beer and spirits are arranged on shelves and counters around the space, creating a cosy, eclectic atmosphere filled with music and pub memorabilia.Martin Heath/BBC
Karl Brown started managing The Bear Club in 2022

The Northern Irish manager of a music venue in Luton has said he cannot understand why the town has a poor reputation for safety.

The borough council has put together an action plan that aims to encourage more people to come to Luton town centre at night.

But Karl Brown, who manages The Bear Club, said the town had a "certain reputation" which had put people off coming.

The council said it had introduced more enforcement officers to help people feel safer.

The Bear Club almost disappeared in 2022 but was saved when Luton Town Football Club stepped in and acquired the building.

Brown said things were "going very well" at the club, which was named as one of the top 25 jazz clubs in the world by Allaboutjazz in 2018, but "Luton itself has a certain reputation".

He added: "I myself take umbrage of that. Being a boy from Belfast, I find it difficult to understand Luton's reputation issues when I'm from Northern Ireland, which, up until a good 20-odd years ago, was considered a war zone.

"But I can see very clearly there is an issue with the reputation of the town - we work in spite of that towards presenting an offer that people can be proud of."

News imageMartin Heath/BBC Close-up portrait of Mansi Shah wearing glasses and a dark T-shirt, seated in a town square and looking towards the camera. Historic and modern buildings line the background, including a prominent clock tower on the left. Several people are sitting and walking around a grassy public space behind the subject. The image is taken in soft evening light with a blurred background and blue sky overhead.Martin Heath/BBC
Mansi Shah gets catcalled in the town centre and does not feel safe

Some evening visitors to Luton at the end of July felt the reputation was, to some extent, justified.

Mansi Shah, 19, said: "I used to come for a walk every night but it's not safe because I keep getting catcalled, so I just stopped coming out.

"I wouldn't recommend coming out here in the night or day, or ever."

Rabeya, in town with a friend, said she would not normally visit during the evening because "I just don't think it's safe to go out at night any more".

She felt there was nothing worth coming into town for, as "there used to be more [entertainment] than there is now and even the shops were better, but now the shops are rubbish".

News imageQays Najm/BBC James Taylor wearing a dark blazer, light shirt and grey trousers sits on a wooden bench in a paved public square. Behind the bench is a large orange sign spelling “LUTON” in block letters, set against a wall featuring geometric artwork and an aged brick mural. Stone steps lead up to the sign, and surrounding buildings are visible in the background. The image is taken outdoors in daylight.Qays Najm/BBC
Councillor James Taylor said there is no evidence of spikes of crime in Luton

A Task and Finish Group was established by Luton Borough Council in 2024 to look into ways of improving Luton's nighttime economy.

An action plan has been drafted as a result of the findings.

James Taylor, who held the regeneration portfolio for the authority when the group was set up, said: "We do keep track of all the statistics of crime in the town centre and we don't see massive spikes, but we do know there is a perception."

He said enforcement officers were now carrying out more patrols to reassure people and an SOS bus, providing first aid and support to members of the public, was being trialled for 32 nights.

News imageMartin Heath/BBC Close-up of Emma Gough wearing large pink-tinted sunglasses and a white sleeveless top, seated in a town-centre public space and facing the camera. Other people are sitting and standing nearby, including one person on a phone and another seated with their back to the camera. Trees line the square, while shops and a modern building are visible in the background. The image is lit by warm evening sunlight.Martin Heath/BBC
Emma Gough said she was given the impression Luton had no nightlife

As well as wanting a safer town centre, customers and businesses want a more active environment.

Emma Gough, visiting from Liverpool, said: "I don't think nightlife will be very good here because I've asked a few people and no one's given off a good vibe.

"So I'm going to go back to my hotel and just chill."

News imageMartin Heath/BBC Nikhil Shukla wearing a black shirt and blue lanyard sits on a green leather bench inside a pub or restaurant. Wooden tables, upholstered chairs and a well-stocked bar with illuminated beer taps are visible in the background. Decorative plants frame the scene, and warm lighting creates a cosy atmosphere. The image is a centred portrait taken indoors with the background softly out of focus.Martin Heath/BBC
Nikhil Shukla at the Red Lion said Luton needed more big events

Nikhil Shukla manages the Red Lion, a pub and Indian restaurant in the town centre.

He said staging events was "a very expensive thing to do", but a recent event called Market Hill Live was "wicked - I've never seen Luton so busy".

"We need more of that, it was so good for the industry."

The Task and Finish Group has recommended making the process of organising events easier by streamlining and clarifying the process.

News imageMartin Heath/BBC People sit at outdoor tables in a courtyard outside The Bear Club. A large black wall in the background features the venue’s name, “THE BEAR CLUB”, painted in white lettering with a bear logo. One group is seated around a low table with drinks, while two people sit together at a picnic bench. String lights hang overhead, and a brick wall, barred windows and recycling bins frame the venue’s outdoor seating areaMartin Heath/BBC
The Bear Club has become one of the country's top jazz venues

Taylor said the council was aware of the opportunities like the Universal Theme Park, the airport expansion and Luton's new Power Court stage would create for drawing more visitors into the town.

He said that, even though it would take many years for these developments to be complete, "we need to start getting this right, right now, so we're ready for those huge improvements that are coming down the road".

Back at The Bear Club, Karl Brown was quite optimistic about the future.

He said he did not recognise Belfast now as it had become prosperous and a tourist destination.

"I think some of that is definitely on the way for Luton town."

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