Promises of improved World Cup queues for Scotland v Morocco

News imageGetty Images Group of Scotland football fans wearing red striped jerseys and tartan kilts walking through a shopping area, led by a person playing bagpipes while others follow in a line outside a Post OfficeGetty Images
Thousands of fans are based in Boston for Scotland's first two World Cup games

World Cup organisers say crowd control and queuing has been improved for Scotland's match against Morocco after fans faced lengthy waits last weekend.

The Tartan Army called for changes at Boston Stadium after thousands of supporters were stuck in line waiting for trains and to clear security gates.

Some fans told the BBC there was potential for a crush outside Saturday's Scotland v Haiti fixture and reported barriers being toppled by the mass of fans.

Fifa acknowledged that queues were "longer than optimal" at the 64,000-seater venue, but said adjustments had been made after observing crowd patterns.

BBC Scotland News understands that Police Scotland, which has four liaison officers with fans in the US, provided feedback to organisers after the match.

The Massachusetts Bay Transportation Authority (MBTA) said lessons has been learned, with signage and routing now improved for fans travelling by rail.

Nearly 20,000 passengers bought train tickets last week, but many complained of long station queues and lack of air conditioning on packed trains.

News imageAge crowd of football fans, viewed from behind, massed outside a stadium at a security checkpoint.
Scotland fans were packed in at security gates outside the stadium on Saturday

Boston 26, Fifa's host committee in the city, said a "number of minor adjustments" had been made to improve crowd movement around Boston Stadium.

A spokesperson said: "As is common at major international sporting events, operational procedures are continually adjusted throughout a tournament.

"While a small number of supporters experienced wait times that were longer than optimal, the stadium was at capacity by kick-off, with the vast majority of supporters in their seats for the start of the match."

They said the measures were put in place in time for Wednesday's Norway v Iraq match at the same stadium, which saw a "smooth entry operation".

'Unprecedented number of riders'

Boston Stadium - rebranded from Gillette Stadium for the World Cup - is in the town of Foxborough about 30 miles from central Boston.

It is usually home to the New England Patriots NFL team, with a 20,000-space car park for US fans who typically drive to matches.

However, parking has been reduced to 5,000 spaces for the World Cup with new fan zones outside the venue.

Visitors have been encouraged to use special trains and buses to attend matches.

On Saturday, fans told of waits up to two hours to board trains back to Boston after the match. The last service arrived in the city at about 02:30.

An MBTA spokesperson said they had moved "an unprecedented number of riders" to and from the stadium.

"We, and our partners, are continually incorporating lessons learned into preparations for upcoming matches," they added.

"We always appreciate the feedback received from ridership and fans."

News imageReuters Men in blue or red Scotland strip, many in kilts, queue on an American streetReuters
Long queues built up at Boston's South Station for the Scotland v Haiti game

Norway v Iraq fans experienced shorter queues at Wednesday's match, though passenger numbers were much smaller.

MBTA carried 10,700 fans on Wednesday, about 9,000 fewer than for the Scotland v Haiti match.

An earlier kick-off time also saw many people remain at Boston Stadium's fan zone to watch a later match on screen, avoiding the big queues for return trains.

However, MBTA advised that more than 16,000 train tickets have already been sold for the Scotland v Morocco match, with another sell-out expected.

Police Scotland said the role of officers at the tournament was "to act as a liaison for travelling fans" and support event organisers with safety advice.

News imageGetty Images Scotland fans seated waiting for the Scotland Haiti match to begin but many seats are still emptyGetty Images
Boston Stadium is in the town of Foxborough about 30 miles from Boston

Earlier this week, several fans contacted BBC News about their long waits to enter the stadium, despite arriving hours before kick off time.

They reported slow "airport style" security checks before the capacity crowd was funnelled through three gates.

Alan McCloskey from West Lothian said it was a "brilliant day spoiled by the lack of transport co-ordination".

He said: "Plenty of stewards, but no idea how to deal with a big football crowd. Lucky no one took ill or got crushed."

Alison Stewart said her train was "absolutely suffocating" without air-con during a heatwave in Boston.

"We saw one older man being helped by the police, he was absolutely grey," she said.

"They clearly have no idea how to deal with large crowds requiring public transport, and it's a credit to the Scotland fans that things stayed good-natured."

'We should have been celebrating'

Ross Herbert, 49, described it as his "worst experience" at a football match.

He said: "The queue was beginning to get unsafe when someone in authority obviously made the decision to forget about security checks and just let us all through."

Callum Brown, 32, said the queues for trains back to Boston were "shocking".

He said: "Almost two-and-a-half hours queuing up and down, and up and down again, through railings. It was hot, cramped, no water in sight.

"Really brought everyone down when we should have been celebrating."

Despite the issues the match itself, which saw Scotland beat Haiti 1-0, kicked off on time and it passed without major incident.

Scotland's match against Morocco is on Friday at 18:00 ET or 23:00 BST.

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