Passengers describe 'chaotic' air traffic problems

News imageBBC An older woman sits in an airport departure area, facing the camera. Blue support columns, seating and airport signage are visible in the background, including a sign announcing a new departure lounge. She's wearing a cream jacket over a grey wool jumper.BBC
Alice Gosden had two flights cancelled and had to stay in Jersey overnight

Air passengers at Jersey Airport have described "chaotic" situations caused by disruption to flights.

A technical problem with air traffic control in the UK has led to hundreds of thousands of people facing delays and cancellations.

Wendy Bellamy, who had to stay in Jersey for an extra two nights to wait for another flight to East Midlands Airport, said it had been "very stressful and very difficult".

A Ports of Jersey spokesperson said 18 flights to and from the island had been cancelled since Tuesday, and advised passengers to check the latest information with their airline.

Airport managing director Dale Reeson said: "Supporting passengers who have been impacted is our key priority and we would like to thank all those who have been affected for their patience and understanding.

"While services are returning to normal today, airlines continue to manage the wider operational impacts."

News imageAn older woman stands outside an airport departures entrance beneath a large "Departures" sign. The terminal building, revolving doors and travel information posters are visible in the background, with a row of luggage trolleys further along the covered walkway outside the airport. She's wearing glasses and a grey thin coat.
Wendy Bellamy said the cancellations and delays had been "very stressful"

Bellamy said staff at the accommodation she and her husband had been staying at were very helpful.

She said they had secured more accommodation for Wednesday night, and would spend "another day in lovely Jersey".

Alice Gosden had two flights cancelled, and said it was "chaotic".

The first was from Guernsey to London Gatwick, and then her travel agent rebooked her from Jersey to London Luton.

She took the flight to Jersey but, after waiting in the airport for hours, the afternoon flight to London Luton was cancelled.

She booked a Thursday morning flight to London Gatwick, and a hotel room in Jersey, covered by the airline EasyJet.

Keith Moulton returned to the airport on Wednesday after his flight to London Luton was cancelled.

He rebooked to the East Midlands, where he lives, but would have to travel back to Luton to pick up his car from the airport.

He said it was not hard to rebook because the story had been in the news, and said a second party had "sorted everything out".

News imageA middle-aged man stands outside an airport terminal building, with the departures entrance visible behind. The image shows the covered drop-off area, stone-clad columns, luggage trolleys and parked vehicles along the kerbside, with the airport façade stretching into the distance. He's wearing a navy gilet over a dark blue shirt.
Keith Moulton is having to go from the East Midlands to Luton to pick up his car after he gets back to the UK

Problems started on Tuesday with a technical glitch at Nats, the UK's national air traffic services.

Nats boss Martin Rolfe apologised and said there would be a full investigation after the organisation admitted resolving the issue had taken "longer than hoped".

UK Transport Secretary Heidi Alexander has summoned Rolfe to a meeting to answer questions about the disruption and response.

She said she did not believe problems were "unavoidable" and had asked the Civil Aviation Authority to conduct an independent review.

On its website, Loganair said passengers said it had added one free change to bookings, which passengers could use on its website.

EasyJet said it was "doing all we can to minimise the impact of this disruption".

It said it would contact customers about their next steps by email if their flight was cancelled.

British Airways said it was doing what it could to get people where they wanted to be.

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