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14 October 2014
Languages - A bit at a time in your own timeFrenchLanguages

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French Frequently Asked Questions

We appreciate your feedback and try, wherever possible, to answer your emails, but due to the huge amount of correspondence we can't guarantee a personal reply. Please look at the FAQs below before sending an email - many of your questions are answered here.

Please note that we don't offer translation services.

French Steps FAQs

1. How do I subscribe to use the progress function?

2. I'm having problems when I try to sign in - why?

3. I've forgotten my password - what should I do?

4. I can't see my progress - why?

5. I can't add to my progress - why?

6. I can't hear the audio - why?

7. I can't see the slideshows - why?

8. I don't see anything; it's just a blank page - why?

9. Can I download French Steps for my iPod/mobile phone/MP3 Player?

10. When I watch the slideshows, they're slow to load, cut off or don't appear to load at all - why?

11. I can't see the keywords - why?

12. I can't add special characters (accented letters) - why?

13. I can't access the email tip - why?

14. I didn't receive this week's email tip - why?

15. How do I find a learning partner?


Can't find what you're looking for? Please contact us


Ma France FAQs

1. How do I subscribe to use the progress function?

2. I've forgotten my password - what should I do?

3. I can't see my progress - why?

4. I click on Ma France, but nothing happens - why?

5. My progress does not seem to be stored - why?

6. I can't hear the audio - why?

7. I can't see the videos - why?

8. When I watch the videos they're slow to load, cut off or don't appear to load at all - why?

9. Can I download Ma France for my iPod/mobile phone/MP3 Player?

10. When I click on the transcript I want in the Flash version of Ma France, the document is blocked - why?

11. I can't add special characters (accented letters) - why?

12. When will Ma France next be shown on TV?

13.Can I buy Ma France on DVD/video?

14. I can't access the email tip - why?

15. I didn't receive this week's email tip - why?

16. How do I find a learning partner?


Can't find what you're looking for? Please contact us


Talk French FAQs

1. I can't hear the audio - why?

2. I can't see the videos - why?

3. I don't see anything; it's just a blank page - why?

4. I can't add special characters (accented letters) - why?

5. Can I download Talk French for my iPod/mobile phone/MP3 Player?

6. I'm a tutor/teacher - how do I download the Talk French worksheets/factfiles?

7. How can I buy Talk French on CD/DVD/cassette/the course book?

8. When will Talk French next be shown on TV?


Can't find what you're looking for? Please contact us


Quick Fix/Cool French FAQs

1. When I click on the audio nothing happens - why?

2. How do I download the MP3 files?


Can't find what you're looking for? Please contact us


French Experience FAQs

1. I can't hear the audio - why?

2. I can't see the videos - why?

3. I don't see anything; it's just a blank page - why?

4. Can I download The French Experience for my iPod/mobile phone/MP3 Player?

5. How can I buy The French Experience on CD/cassette/the activity or course book?

6. When will The French Experience next be shown on TV?

7. Can I buy The French Experience on DVD/video?


Can't find what you're looking for? Please contact us


Crosswords FAQs

1. I can't get the crossword to load - why?

2. I can't hear the audio clue - why?

3. I can't add special characters (accented letters) - why?


Can't find what you're looking for? Please contact us


General French FAQs

1. How do I find out my level?

2. I'm a beginner - which course should I do?

3. I'm an intermediate - what resources does the BBC have?

4. I want to try something more advanced - how?

5. I want to teach my child French. What resources do you have or recommend?

6. Which French materials are downloadable?

7. I can't see the keywords - why?

8. Where can I find a pronunciation guide for the French alphabet?

9. The text is too small - can I resize it?

10. Where can I buy books/CDs/DVDs/cassettes in French?

11. I'm a tutor/teacher - how do I borrow Learning Zone videos/buy books and other resources for my class?

12. I'm a tutor/teacher - how do I get permission to use the language videos broadcast on the Learning Zone in my class?

13. How do I watch French programmes on TV?

14. I'm working in France - are there any phrases to help me?

15. How can I find a local course?

16. How can I study in France?

17. How can I find a French pen-pal?

18. I want to join the Languages team/do work experience/want a job at the BBC. What should I do?

19. How do I find out about new French resources on your site - do you have a newsletter?

20. General computer queries


Can't find what you're looking for?

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