Gateshead's MetroCentre: 40 years of chaplaincy

You might expect to find a chaplain in a hospital or a church – but what about the middle of a busy shopping centre? For 40 years chaplains at Gateshead's MetroCentre have been quietly supporting workers and customers.
Gilly Hope spoke to Fiona Usher, Chaplain Team Leader, about why sometimes the most important thing you can offer someone is simply a listening ear and that 40 years is a milestone worth celebrating...