I paid for a smartphone but received a lump of clay

Gloria Hunniford, Julia Somerville and Louise Minchin come to the aid of people stuck with paying a monthly contract for expensive smartphones that were never delivered - and their phone companies don’t seem to want to help. Also on the programme, the drivers left fearing for their families’ safety when expensive SUVs developed a power-steering fault, and good news in the war against counterfeits sold online.